Now Hiring - Senior Manager, Service Delivery (Account Management) (remote) in Jessup, PA

This is a remote position open to any qualified applicant in the United States.

The Service Delivery manager (SDM) is the single point of owner to the client for delivery of all services under the BPaaS contract delivered by cross-functional teams including Digital Operations, IT, Compliance, Security etc.

This role is responsible for oversight of end to end outcomes, commitments and services delivery to client as per the contractual obligations and knowledge that encompasses all aspects of CTS HC BPaaS program

Responsible for governance of functions like demand intake and fulfillment of work via change requests or projects and contract change management.

This position enables steps, initiatives and interventions needed to drive customer satisfaction, meeting SLAs, outcomes and facilitating new ideas and opportunities for value add, innovation and growth

Represents the CTS and client's interests and facilitates any issues risks/issues/road blocks affecting service delivery, customer satisfaction with internal and client stakeholders

Drives continuous improvements to the services utilizing internal CTS capabilities, COEs and / or with joint working planning with client.

Develops relationship with client stakeholders in the corresponding functions and ensures a high level of communication, engagement.

Responsible to lead, guide and provide oversight to a team of service delivery leads covering functional areas or specific client LOBs

Duties include proactive assessment, planning of initiatives/opportunities, monthly performance reporting, tracking and reporting on the status of outstanding issues, initiatives, opportunities, goals and deliverables to internal and external stakeholders.

Travel a few times per year to visit clients

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 25 2023

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at [please apply online] or follow [please apply online].

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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